We ship worldwide from Lithuania using trusted carriers:

• Europe: 3-5 business days
• North America: 5-7 business days
• Rest of World: 7-14 business days

All orders include tracking information sent via email.

We offer the following shipping rates:

• Free shipping on all orders over $100
• Standard shipping: $12 for orders under $100
• Express shipping: Available at checkout for an additional fee

Yes, we ship to most countries worldwide. If your country is not available at checkout, please contact us at support@sacredconnection.com for assistance.

We offer a 30-day return policy for unworn items in their original condition and packaging. Custom or personalized items cannot be returned unless there is a defect.

To initiate a return:

1. Contact us at returns@sacredconnection.com
2. Include your order number and reason for return
3. We'll provide a return shipping label and instructions
4. Refunds are processed within 5-7 business days after we receive the item

If your item arrives damaged or defective, please contact us within 48 hours of receipt with photos of the damage. We'll arrange a replacement or refund at no additional cost to you.

To keep your amber jewelry beautiful:

• Clean with a soft, damp cloth only
• Avoid chemical cleaners, perfumes, and cosmetics
• Remove before swimming, bathing, or exercising
• Store in the provided pouch away from direct sunlight
• Avoid extreme temperatures which can damage amber

Amber is a natural material that can darken slightly over many years of wear, especially with exposure to sunlight. This patina is considered desirable and adds to the character of your piece. To minimize color changes, store your amber jewelry away from direct sunlight when not wearing it.

While amber is durable enough for everyday wear, it is a natural resin and can be scratched or chipped if subjected to rough handling. Avoid dropping your amber jewelry on hard surfaces or storing it with harder gemstones that might scratch it.

All our amber is 100% genuine Baltic amber. Authentic amber:

• Feels warm to the touch, not cold like glass or plastic
• Becomes electrically charged when rubbed with wool
• Has a subtle pine scent when gently warmed
• Often contains natural inclusions or "sun spangles"
• Floats in salt water (though we don't recommend testing this with your jewelry)

Each piece comes with a certificate of authenticity.

We source our amber exclusively from the Baltic region, primarily Lithuania, which is renowned for producing the highest quality amber in the world. Baltic amber is 40-60 million years old and has distinctive properties that make it especially valued for jewelry.

Yes, every piece of amber jewelry comes with a certificate of authenticity that verifies it is genuine Baltic amber. For pieces over $200, we also provide a detailed appraisal document describing the amber's characteristics, age, and origin.